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NDIS provider Kotara

Kotara is best known for its shopping, but most of it is quiet streets of family homes. Our NDIS Kotara support covers both: help at home in the morning, and a support worker beside you at the centre or in the bush when you head out.

An older woman sitting on her rollator walker in a shopping centre, checking her phone
  • Registered NDIS provider Reg. 4050000000 (demo)

Support in Kotara

The biggest shopping centre in the area is only useful if someone helps you plan the trip, the parking and the way out before you get tired.

Kotara was laid out as a garden suburb and grew quickly after 1947. Long before that, in the 1870s, the Australasia Coal Company ran a mine and a private railway in the valley near today's Tickhole Tunnel, and the company was wound up in 1879.

Westfield Kotara, on Northcott Drive, was once called Garden City and later Kotara Fair, and the Kotara Home Centre across the road has large-format stores and food outlets, which makes the suburb one of Newcastle's biggest retail areas. Kotara also has its own station on the train line.

Blackbutt Reserve is a short drive away, entered from Carnley Avenue, where the reserve has accessible toilets, picnic shelters and a playground, with paved paths and a boardwalk past the wildlife exhibits. The suburb is split between two councils, the City of Newcastle and Lake Macquarie, so which council services apply depends on your street.

Kotara South Public School and St James Primary are both here.

Glenrock Support is a registered NDIS provider about ten minutes from Kotara by car. With NDIS Kotara support from our team, you get the same small group of workers each week, and you can change who comes at any time.

What NDIS Kotara support looks like

Questions to ask any NDIS provider in Kotara

Ask whether they are registered, who will actually turn up, and what happens if you want to change. The registered and unregistered NDIS providers article sets out why the first question matters. When you are ready, the NDIS Newcastle page and our getting started page are the next steps.

Kotara at a glance

Local services near Kotara

  • John Hunter Hospital emergency department

    The nearest public hospital to Kotara is at New Lambton Heights, about a 5 minute drive.

  • Two councils, two inclusion plans

    Part of Kotara is in the City of Newcastle and part is in Lake Macquarie. Each council has its own Disability Inclusion Action Plan and its own access services.

  • From Wallsend to Kotara

    It takes our support workers about 10 minutes to drive from the Wallsend base to central Kotara.

What support looks like around Kotara

  • Family homes in the garden suburb streets

    Support for adults with disability who live with parents or siblings, so the household has help with mornings, meals and outings.

  • Shopping and errands at Westfield Kotara

    A planned trip to the centre on Northcott Drive, with a support worker who helps with the list, the crowds, the lifts and the bags.

  • Days out at Blackbutt Reserve

    A walk or a roll along the paved paths and boardwalk, lunch at a shelter, and a visit to the kangaroo and emu enclosures at your own pace.

They told us weekends had a short wait before we'd even asked, and gave us a start date. The date held.

Family member, Kotara

Sample review. Glenrock Support is a fictional business.

Questions about Kotara

Can't see your question? Ring and ask a person. A team leader answers, Monday to Friday.

(02) 5550 6138

Can a support worker help me shop at Westfield Kotara?

Yes. Your support worker can help you plan the trip, find a parking spot or the right bus stop, and move through the centre with you. They can help you choose, pay and carry things back to the car. If big crowds are hard, we aim for quieter times, such as a weekday morning.

Is Blackbutt Reserve OK for someone who uses a wheelchair?

The Carnley Avenue part of Blackbutt Reserve has accessible toilets, sheltered picnic tables and a playground, and guides describe paved paths and a boardwalk past the wildlife exhibits. Your support worker can help you stick to the paved routes.

Which council covers my part of Kotara?

Kotara is split between the City of Newcastle and Lake Macquarie City Council. Your rates notice will tell you which one you are in. It matters for council services like accessible toilet keys, but not for your NDIS supports, which work the same either way.

My adult daughter lives at home in Kotara. Can you support her while we work?

Yes, as long as she is 18 or older, because we support adults only. A support worker can help her with personal care, meals and getting out while you are at work. She leads the plan for each shift, with as much help from you as she wants.

Do you clean houses in Kotara as part of NDIS support?

We help with cleaning and household tasks when your plan funds them, usually under Core supports. That might be the bathroom, the floors, the washing or keeping the kitchen safe to cook in. We work out the list with you and write it into your service agreement.

How long does it take to start NDIS support in Kotara?

We reply within two business days of you getting in touch. A free meet-and-greet usually happens within a week, then we agree the service agreement and the schedule. Most people in Kotara have a first shift two to three weeks after first contact.

Talk to a person about support

Ring and a team leader answers, Monday to Friday. Or start with a short form, and we reply within 2 business days.

Serving Kotara, Kotara South, Lambton and the streets around Northcott Drive.