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Getting started, or changing NDIS providers

Whether this is your first NDIS plan or you're changing NDIS providers, starting with us takes four steps and about two to three weeks. Nothing starts until you've met the people and said yes.

Fill in the short formRing (02) 5550 6138
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  • Registered NDIS provider Reg. 4050000000 (demo)

What happens after you get in touch

  1. You get in touch

    Ring, email or fill in the short form. A family member, a support coordinator or you yourself: anyone can make the first contact.

    We reply within 2 business days

  2. We meet you

    A team leader comes to your home or a cafe near you for a free meet-and-greet. You meet a support worker or two and tell us what you want, in your own words.

    A free meet-and-greet, usually within a week

  3. We put it in writing

    A written quote and a plain-language service agreement: which supports, which days, the prices under the NDIS Pricing Schedule, and how to change or end it. Nothing starts until you're happy with it.

    Take as long as you need to read it

  4. Your first shift

    The support worker you met turns up on the day and at the time you agreed. A team leader rings you after the first week to ask how it went.

    First shift usually 2 to 3 weeks after you first get in touch

Changing from another provider

People change providers all the time, and it's your right to. The trick is doing it without a gap in support.

  • Read your current service agreement first. It says how much notice you need to give. Less notice than that can mean a fee.
  • Then meet us. Do the meet-and-greet and agree a start date before you give notice.
  • Then give notice in writing. Ask your old provider whether they have an exit form, and check nothing is left owing.
  • Start the week the old support ends. We line up your first shift to match.

Not sure what an agreement should say? Our guide to the NDIS service agreement walks through it.

Who we're a good fit for

Adults 18 and over in Newcastle and Lake Macquarie who want help with daily life at home, household tasks, getting out in the community, or building skills in small groups.

Everyone is welcome here: Aboriginal and Torres Strait Islander people, people from every culture and language, and LGBTIQA+ people and families. Tell us if you'd like a support worker who shares your language, culture or gender, and we'll match where we can.

Who we're not

We don't offer overnight shifts, supported independent living, short term accommodation, support coordination or plan management. If that's what you need, ring anyway: we'll tell you who does.

Tell us a little, and we'll ring you

Six short questions. You can skip anything that's optional. We'll ask the rest when we talk.

Who is this for? (required)

So we know which support workers are nearby.

What would you like help with? (required)

Choose any that fit. Not sure is fine.

How is the NDIS plan managed? (optional)

For example: please text before ringing, or bring a support worker who speaks Greek.

Your privacy

We use what you send only to reply to you and arrange support. Only our office team reads it. You can ask to see or correct what we hold at any time. Please don't include health details, a diagnosis or your NDIS number here: we'll ask for what we need when we talk. Our privacy policy.

Demo form: nothing is sent. Submit it to see the thank-you page.

Questions about starting, or changing NDIS providers

Can't see your question? Ring and ask a person. A team leader answers, Monday to Friday.

(02) 5550 6138

How do I change NDIS providers?

Check the notice period in your current service agreement, then find your new provider before you give notice, so there's no gap in support. Tell your current provider in writing, ask whether they have an exit form, and check nothing is left owing. We can line up your meet-and-greet and first shift to start the week your old support ends.

Will I be charged for leaving my old provider?

Your service agreement sets how much notice you need to give. If you give less than that, your provider may charge a fee, so read that part of the agreement first. If anything in it is unclear, ring them and ask, or ask your support coordinator if you have one.

Do I need my NDIS plan before I ring you?

No. You can ring us before your plan is approved, while you're still deciding, or just to ask a question. When you're ready to start, we'll need to know which supports are funded in your plan and how it's managed, and we'll ask for that in conversation, not on a form.

Can a family member get things started for me?

Yes. A family member, a friend or a support coordinator can make the first contact. We'll then talk with you directly, with them there if you'd like, because the decisions about your support are yours.

What happens at the meet-and-greet?

A team leader and one or two support workers come to your home or a cafe near you. You tell us what you'd like help with and when, ask anything you want, and meet the people who might support you. It's free, and there's nothing to sign.

How long before my first shift?

Usually 2 to 3 weeks from the first phone call. Weekend shifts have a short waitlist at the moment, and the capacity table on our Referrals page shows what's open right now.

Talk to a person about support

Ring and a team leader answers, Monday to Friday. Or start with a short form, and we reply within 2 business days.

Ring us (02) 5550 6138For you or your familyGet started Support coordinatorsMake a referral