Complaints and feedback
If something isn't right, we want to hear about it. You won't be treated any differently for telling us, and your support won't change because you complained.
This page is also in Easy Read.
- Registered NDIS provider Reg. 4050000000 (demo)
Tell us
You can tell us in whatever way is easiest. Anyone can make a complaint for you: a family member, a friend, an advocate or your support coordinator.
- Tell your support worker or your team leader.
- Ring the office on (02) 5550 6138.
- Email hello@glenrock.example.
- Ask us to come and talk about it in person.
What happens next
- We let you know we've got it within 2 business days.
- A team leader who wasn't involved looks into it, and talks with you about what you'd like to happen.
- We tell you what we found and what we'll do, in writing if you'd like.
- If you're not happy with how we handled it, you can take it further.
Compliments and ideas are welcome the same way.
The NDIS Commission
You can also go straight to the NDIS Quality and Safeguards Commission, at any time. You don't have to complain to us first.
- Phone
- 1800 035 544 (free from landlines)
- TTY
- 133 677
- Relay
- Through the National Relay Service, ask for 1800 035 544
- Post
- PO Box 210, Penrith NSW 2751
Need an interpreter? Ring TIS National on 131 450 and ask for the Commission.
Talk to a person about support
Ring and a team leader answers, Monday to Friday. Or start with a short form, and we reply within 2 business days.