Referrals for support coordinators
Everything you need to shortlist us in about a minute: where we have room, what we deliver in the plan's own words, what to send, and when you'll hear back. We reply within 2 business days.
- Registered NDIS provider Reg. 4050000000 (demo)
Capacity right now
Taking new participants on weekdays in Newcastle and Lake Macquarie.
Checked 24 Oct 2026. We update this line whenever it changes, and the date beside it tells you how fresh it is. If it looks old, ring: the office will know.
- Registration
- Registered NDIS provider, Reg. 4050000000 (demo)
- Funding types
- NDIA-managed, plan-managed, self-managed
- Shifts
- 7 days, 6am to 10pm. Adults 18 and over
- Reply
- We reply within 2 business days
- Start
- First shift usually 2 to 3 weeks after you first get in touch
| Area | Weekdays | Weekends |
|---|---|---|
| Newcastle | Open | Short waitlist, about 3 weeks |
| Lake Macquarie | Open | Short waitlist, about 3 weeks |
Suburbs we travel to
Newcastle: Birmingham Gardens, Elermore Vale, Jesmond, Kotara, Lambton, Maryland, New Lambton, Shortland, Wallsend, Waratah
Lake Macquarie: Belmont, Boolaroo, Cardiff, Charlestown, Edgeworth, Glendale, Morisset, Speers Point, Swansea, Toronto, Warners Bay, Whitebridge
What we deliver, by plan category
| Plan category | Budget | What it looks like with us |
|---|---|---|
| Assistance with daily life | Core supports | Daily life at home: Adults 18+ living at home, alone or with family, who want hands-on help with personal care and daily routines. |
| Assistance with daily life | Core supports | Household tasks: Adults 18+ whose plan includes help with household tasks they can't do, or can't do safely, because of their disability. |
| Assistance with social and community participation | Core supports | Out in the community: Adults 18+ who want company and practical support to get out and take part in things, on their own terms. |
| Increased social and community participation | Capacity building supports | Skills and groups: Adults 18+ with capacity building funding in this category who want to do more in the community with less support over time. |
Not offered: supported independent living, short term accommodation, support coordination, plan management, overnight shifts. Our prices follow the NDIS Pricing Schedule 2026-27 and never go above the price limits.
What to send
- The participant's first name and suburb
- The supports wanted, and which days and times
- How the plan is managed
- Anything a support worker needs to know to be safe on a first visit, like a dog, stairs or a key safe
- How the participant would like us to make contact
What not to send yet
No plans, reports, diagnoses or NDIS numbers through the form, please. We'll ask for what we need, with the participant's consent, once they've decided to go ahead, and we'll ask for it securely.
Want the background first? Read what a support coordinator does, from a provider's side.
Questions from support coordinators
Can't see your question? Ring and ask a person. A team leader answers, Monday to Friday.
(02) 5550 6138How do I refer a participant to Glenrock Support?
Use the referral form on this page, ring the office, or email us. We need only the basics to start: the participant's first name, suburb, the supports and days wanted, and how the plan is managed. We reply within 2 business days.
Do you accept NDIA-managed participants?
Yes. We are a registered NDIS provider, so we can work with NDIA-managed, plan-managed and self-managed participants. Our registration number is on every page.
What if you don't have capacity?
We'll tell you on the first call, with a realistic date, rather than accept a referral we can't staff. If we can't help in a reasonable time, we'll say so plainly so you can try another provider.
Will the participant meet the support workers first?
Yes, always. A team leader brings one or two support workers to a free meet-and-greet before anything is signed, and the participant chooses. You're welcome to join if the participant would like you there.
What reports do you provide to coordinators?
With the participant's consent, we send a short summary at the end of the first month and before each plan reassessment: hours delivered against the service agreement, what's working, and anything the participant wants changed.
Do you provide support coordination yourselves?
No. We don't offer support coordination or plan management. Keeping them separate means there's no conflict between who coordinates the supports and who delivers them.
Talk to a person about support
Ring and a team leader answers, Monday to Friday. Or start with a short form, and we reply within 2 business days.